END.

Your delivery options

Temporary delivery suspensions

How do I track my order?

What if I miss my delivery?

I haven't received my order

Duties and customs

Delivery

Receiving a refund

How do I return my order?

Returns Fair Use Policy

Returns Terms and Conditions

My return parcel is too big for Royal Mail

Can I return my order to an END. store?

Returns

How do I cancel my order

Can I change or amend my order?

I’ve received an email saying an item in my order isn’t available

There is an issue with my order, what should I do?

What does my order status mean?

Your Order

What payment methods do END. accept?

How do I manage my saved cards?

Is END. secure?

Klarna

Purchasing an online gift card

Using an online gift card

Using online store credit

Using a promo code online

Why do I need to add my payment details again?

Do you have any promo codes?

Payments

Are all of your products authentic?

Sizing information

Products

Where are your stores?

In-store Returns Policy

In-store gift cards and credit notes

Our Stores

How do I sign in to my END. account?

How do I update my END. account details?

Creating an END. account

How can I delete my account?

Wishlists

How to unsubscribe from our newsletter

I can't place my order, what should I do?

I purchased a gift card but the recipient hasn't received it

I've encountered an error message while using the app / website.

Why am I seeing a 404 error message?

Technical Support

How to contact the Customer Service team

The item I bought has now reduced in price.

Will you be getting more stock?

UK Student Discount

Important Information

What’s changed on END.

Find out what’s changed on the END. website and app, including signing in, saved payment details, tracking, cancellations and wishlists.

We&#x2019;ve made some changes to our website and app, so if you&#x2019;ve shopped with us before, you may notice a few differences in how things look and work.What&#x2019;s newSome of the ways you manage your account and orders have changed:<ul dir="ltr"><li style="color: rgb(0, 0, 0);">Signing in: you no longer need a password. You can sign in with a one-time code sent to your email, or with the Shop app. <a href="http://How%20do%20I%20sign%20in%20to%20my%20END.%20account?">How do I sign into my END. account?</a></li><li style="color: rgb(0, 0, 0);">Saved payment details:&#xA0;saved payment methods haven&#x2019;t been carried over, so you&#x2019;ll need to add your details again the next time you place an order. You can save your card to your END. account at checkout, or pay with Shop Pay. <a href="https://endclothing-prod.gorgias.help/en-GB/why-do-i-need-to-add-my-payment-details-again-9097703">Why do I need to add my payment details again?</a> </li><li style="color: rgb(0, 0, 0);">Saved addresses:&#xA0;only your default billing address has been carried over, so you may need to add your delivery addresses again the next time you place an order. </li><li style="color: rgb(0, 0, 0);">Tracking your order: you can track your order from your shipping confirmation email, the Orders section of your END. account, the Shop app, or by asking ENZO, our chat assistant. <a href="https://endclothing-prod.gorgias.help/en-GB/how-do-i-track-my-order-8039337">How do I track my order?</a></li><li style="color: rgb(0, 0, 0);">Cancelling your order: you can cancel within one hour of placing your order by contacting our Customer Service team. <a href="https://endclothing-prod.gorgias.help/en-GB/how-do-i-cancel-my-order-7264728">How do I cancel my order?</a></li></ul>Things you might notice while we make improvementsWe&#x2019;re continuing to refine the site and app over the coming days and weeks, so some things may not work quite as expected just yet. Here are a few things you might come across, and what to do:<ul dir="ltr"><li style="color: rgb(0, 0, 0);">Deliveries to some countries: we&#x2019;ve temporarily paused deliveries to a small number of countries. If you&#x2019;re in one of these countries, you can still browse, but you won&#x2019;t be able to place an order for now. <a href="https://endclothing-prod.gorgias.help/en-GB/temporary-delivery-suspensions-9097268">Temporary delivery suspension</a></li><li style="color: rgb(0, 0, 0);">Currencies:&#xA0;some local currencies are no longer available. Most non-euro European countries now pay in euros, and some countries, including China, New Zealand, Norway and Taiwan, now pay in US dollars. <a href="https://endclothing-prod.gorgias.help/en-GB/what-payment-methods-do-end-accept-7264760">What payment methods do END. accept?</a> </li><li style="color: rgb(0, 0, 0);">Wishlists: wishlists are now available again, with new options to share them. Items saved before our recent changes haven&#x2019;t been carried over.<a href="https://endclothing-prod.gorgias.help/en-GB/wishlists-9097273">Wishlists</a> </li><li style="color: rgb(0, 0, 0);">Prices in the app basket: if a price in your app basket looks wrong, the price shown at checkout is the price you&#x2019;ll pay.</li><li style="color: rgb(0, 0, 0);">Adding items in the app: if you can&#x2019;t add a countdown item to your basket, check the release date as the product might not be available for sale yet.</li><li style="color: rgb(0, 0, 0);">Sorting and filters: if sorting or the price filter isn&#x2019;t working as expected, try the website, or refresh the page and try again.</li><li style="color: rgb(0, 0, 0);">Closing pop-ups in the app: if a pop-up won&#x2019;t close by swiping or tapping outside it, use the close button [X] instead.</li><li style="color: rgb(0, 0, 0);">Deleting your account: if you&#x2019;d like to delete your account and it isn&#x2019;t working in the app, please contact our Customer Service team and we&#x2019;ll do this for you.</li></ul>Need help?If you&#x2019;re unsure about anything while browsing or shopping, please don&#x2019;t hesitate to contact our Customer Service team <a href="https://endclothing-prod.gorgias.help/en-GB/how-to-contact-the-customer-service-team-7264733">here</a> and we&#x2019;ll be happy to help.

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