END.

Find out what’s changed on the END. website and app, including signing in, saved payment details, tracking, cancellations and wishlists.

We&#x2019;ve made some changes to our website and app, so if you&#x2019;ve shopped with us before, you may notice a few differences in how things look and work.What&#x2019;s newSome of the ways you manage your account and orders have changed:<ul dir="ltr"><li style="color: rgb(0, 0, 0);">Signing in: you no longer need a password. You can sign in with a one-time code sent to your email, or with the Shop app. <a href="http://How%20do%20I%20sign%20in%20to%20my%20END.%20account?">How do I sign into my END. account?</a></li><li style="color: rgb(0, 0, 0);">Saved payment details:&#xA0;saved payment methods haven&#x2019;t been carried over, so you&#x2019;ll need to add your details again the next time you place an order. You can save your card to your END. account at checkout, or pay with Shop Pay. <a href="https://endclothing-prod.gorgias.help/en-GB/why-do-i-need-to-add-my-payment-details-again-9097703">Why do I need to add my payment details again?</a> </li><li style="color: rgb(0, 0, 0);">Saved addresses:&#xA0;only your default billing address has been carried over, so you may need to add your delivery addresses again the next time you place an order. </li><li style="color: rgb(0, 0, 0);">Tracking your order: you can track your order from your shipping confirmation email, the Orders section of your END. account, the Shop app, or by asking ENZO, our chat assistant. <a href="https://endclothing-prod.gorgias.help/en-GB/how-do-i-track-my-order-8039337">How do I track my order?</a></li><li style="color: rgb(0, 0, 0);">Cancelling your order: you can cancel within one hour of placing your order by contacting our Customer Service team. <a href="https://endclothing-prod.gorgias.help/en-GB/how-do-i-cancel-my-order-7264728">How do I cancel my order?</a></li></ul>Things you might notice while we make improvementsWe&#x2019;re continuing to refine the site and app over the coming days and weeks, so some things may not work quite as expected just yet. Here are a few things you might come across, and what to do:<ul dir="ltr"><li style="color: rgb(0, 0, 0);">Deliveries to some countries: we&#x2019;ve temporarily paused deliveries to a small number of countries. If you&#x2019;re in one of these countries, you can still browse, but you won&#x2019;t be able to place an order for now. <a href="https://endclothing-prod.gorgias.help/en-GB/temporary-delivery-suspensions-9097268">Temporary delivery suspension</a></li><li style="color: rgb(0, 0, 0);">Currencies:&#xA0;some local currencies are no longer available. Most non-euro European countries now pay in euros, and some countries, including China, New Zealand, Norway and Taiwan, now pay in US dollars. <a href="https://endclothing-prod.gorgias.help/en-GB/what-payment-methods-do-end-accept-7264760">What payment methods do END. accept?</a> </li><li style="color: rgb(0, 0, 0);">Wishlists: wishlists are now available again, with new options to share them. Items saved before our recent changes haven&#x2019;t been carried over.<a href="https://endclothing-prod.gorgias.help/en-GB/wishlists-9097273">Wishlists</a> </li><li style="color: rgb(0, 0, 0);">Prices in the app basket: if a price in your app basket looks wrong, the price shown at checkout is the price you&#x2019;ll pay.</li><li style="color: rgb(0, 0, 0);">Adding items in the app: if you can&#x2019;t add a countdown item to your basket, check the release date as the product might not be available for sale yet.</li><li style="color: rgb(0, 0, 0);">Sorting and filters: if sorting or the price filter isn&#x2019;t working as expected, try the website, or refresh the page and try again.</li><li style="color: rgb(0, 0, 0);">Closing pop-ups in the app: if a pop-up won&#x2019;t close by swiping or tapping outside it, use the close button [X] instead.</li><li style="color: rgb(0, 0, 0);">Deleting your account: if you&#x2019;d like to delete your account and it isn&#x2019;t working in the app, please contact our Customer Service team and we&#x2019;ll do this for you.</li></ul>Need help?If you&#x2019;re unsure about anything while browsing or shopping, please don&#x2019;t hesitate to contact our Customer Service team <a href="https://endclothing-prod.gorgias.help/en-GB/how-to-contact-the-customer-service-team-7264733">here</a> and we&#x2019;ll be happy to help.

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