What’s changed on END.Updated 5 days ago
We’ve made some changes to our website and app, so if you’ve shopped with us before, you may notice a few differences in how things look and work.
What’s new
Some of the ways you manage your account and orders have changed:
- Signing in: you no longer need a password. You can sign in with a one-time code sent to your email, or with the Shop app. How do I sign into my END. account?
- Saved payment details: saved payment methods haven’t been carried over, so you’ll need to add your details again the next time you place an order. You can save your card to your END. account at checkout, or pay with Shop Pay. Why do I need to add my payment details again?
- Saved addresses: only your default billing address has been carried over, so you may need to add your delivery addresses again the next time you place an order.
- Tracking your order: you can track your order from your shipping confirmation email, the Orders section of your END. account, the Shop app, or by asking ENZO, our chat assistant. How do I track my order?
- Cancelling your order: you can cancel within one hour of placing your order by contacting our Customer Service team. How do I cancel my order?
Things you might notice while we make improvements
We’re continuing to refine the site and app over the coming days and weeks, so some things may not work quite as expected just yet. Here are a few things you might come across, and what to do:
- Deliveries to some countries: we’ve temporarily paused deliveries to a small number of countries. If you’re in one of these countries, you can still browse, but you won’t be able to place an order for now. Temporary delivery suspension
- Currencies: some local currencies are no longer available. Most non-euro European countries now pay in euros, and some countries, including China, New Zealand, Norway and Taiwan, now pay in US dollars. What payment methods do END. accept?
- Wishlists: wishlists are now available again, with new options to share them. Items saved before our recent changes haven’t been carried over.Wishlists
- Prices in the app basket: if a price in your app basket looks wrong, the price shown at checkout is the price you’ll pay.
- Adding items in the app: if you can’t add a countdown item to your basket, check the release date as the product might not be available for sale yet.
- Sorting and filters: if sorting or the price filter isn’t working as expected, try the website, or refresh the page and try again.
- Closing pop-ups in the app: if a pop-up won’t close by swiping or tapping outside it, use the close button [X] instead.
- Deleting your account: if you’d like to delete your account and it isn’t working in the app, please contact our Customer Service team and we’ll do this for you.
Need help?
If you’re unsure about anything while browsing or shopping, please don’t hesitate to contact our Customer Service team here and we’ll be happy to help.