We offer all our customers the option to cancel their order within one hour of placing it. To do so, follow the simple steps below: When logged into your account, go to your order history and select the order you wish to cancel. If the order was...

Cancellations are temporarily unavailableWhile we make some upgrades to our website, we&#x2019;re unable to cancel or recall orders. This applies to all orders, including orders placed within the last hour.If you no longer want your order, you can:<ul><li>Refuse the delivery by letting the courier know you don&#x2019;t want to accept the parcel. You won&#x2019;t be charged for refusing it, and we&#x2019;ll refund you once the parcel is back with us.us.</li><li>Return it once it&#x2019;s been delivered, following our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.endclothing.com/pages/help-center?hcUrl=%252Fen-GB%252Freturning-an-order-7264735">returns process</a>.</li></ul>We&#x2019;re sorry for any inconvenience, and thank you for your patience.

How do I cancel my order

Can I amend or cancel my order? We’re unable to make changes to an order once it has been placed. However, we offer a 1-hour self-cancellation window, which you can access by heading to your Orders page. Just follow the steps HERE to cancel your...

Can I amend or cancel my order?We&#x2019;re unable to make changes to an order once it has been placed. However, we offer a 1-hour self-cancellation window, just follow the steps&#xA0;<a href="https://www.endclothing.com/pages/help-center?hcUrl=%252Fen-GB%252Fhow-do-i-cancel-my-order-7264728" class="fr-strong">here</a>&#xA0;to cancel your order within the first hour of placing it.Need to update your delivery address?If you&#x2019;ve entered the wrong address, we recommend cancelling your original order within one hour and placing a new order with the correct details.What if my order has already been shipped?If your order has already been shipped, we can help by requesting the courier return it to our warehouse before delivery. Please contact our Customer Service team using our messaging service in the bottom right corner or our contact form <a href="https://www.endclothing.com/pages/contact/?gs_open_chat">here</a>.

Can I change or amend my order?

We're very sorry to hear one of the items in your order is now showing to be out of stock. Unfortunately this will have been caused by a stock error within our warehouse. Stock errors on our system are incredibly rare and we do appreciate the...

Occasionally, an item may become unavailable after you&#x2019;ve placed your order, which means we&#x2019;re unable to send it to you. We&#x2019;re sorry when this happens, and we understand how disappointing it can be.How will I know?We&#x2019;ll send you an email with the subject &#x201C;Some items in your order are not available&#x201D;. It will show your order number and list the item(s) we&#x2019;re unable to send.Will I be charged?No, you won&#x2019;t be charged for any unavailable items. If your bank or PayPal has placed a temporary hold on the funds for these items, the hold will be released. How long this takes depends on your bank or PayPal, but it&#x2019;s usually within [10 working days].What happens to the rest of my order?If you ordered more than one item, the rest of your order will be sent as normal, and you&#x2019;ll only be charged for the items you receive. [If none of the items in your order are available, your order will be cancelled and you won&#x2019;t be charged.]Can I still get the item?Unfortunately, we&#x2019;re unable to reserve or source the item for you. If it comes back in stock, it will be available to order on our website and app as usual.If you need to speak to a member of the Customer Service team, you can contact using our messaging service in the bottom right corner or contact form <a href="https://www.endclothing.com/pages/contact/?gs_open_chat">here</a>.

I’ve received an email saying an item in my order isn’t available

We are very sorry to hear you have experienced an issue with your order. Our dedicated Customer Service team is always available to support you with any issue, question, or query you may have. You can contact our team using the form below, and...

We are very sorry to hear you have experienced an issue with your order.Our dedicated Customer Service team is always available to support you with any issue, question, or query you may have.When contacting please remember to include your order number and a brief description of the issue you&apos;re experiencing. Our team will work hard to find out what happened and come up with a quick resolution that works for you.You can contact using our messaging service in the bottom right corner or contact form&#xA0;<a href="https://www.endclothing.com/pages/contact/?gs_open_chat">here</a>.&#xA0;

There is an issue with my order, what should I do?

Your order goes through several status updates as it moves through our warehouse: Processed – Payment received; your order is waiting to be picked and packed. Changes aren’t possible now, but you can cancel within one hour of placing it. Packed –...

Your order goes through several status updates as it moves through our warehouse and during its journey to you: Confirmed&#xA0;- Your order has been created and we will soon start preparing it for dispatch.On its way - Your order has been dispatched and is in transit to you.Out for delivery - Your order has been assigned a delivery date and time and will be with you soon.Delivered&#xA0;- Your order has been delivered to your requested address.Attempted delivery - Our courier has tried to deliver your parcel but you weren&apos;t home. If this is the first attempt, the courier will attempt delivery again. Please be aware, if our courier is not able to deliver your parcel after three attempts, your order will be returned to us and refunded.Once your order is dispatched, we will email you with a copy of the tracking reference and link from the courier. You can follow this link for live tacking updates.If you need any further help, you can contact our Customer Service Team via our messaging service on the bottom right or using our contact form <a href="https://www.endclothing.com/pages/contact/?gs_open_chat">here</a>.

Your Order

How do I cancel my order

Can I change or amend my order?

I’ve received an email saying an item in my order isn’t available

There is an issue with my order, what should I do?

What does my order status mean?