Technical Support
How do I sign in to my END. account?
You no longer need a password to sign in to END. Use a one-time code sent to your email, or sign in with the Shop app. Find out how.
How do I update my END. account details?
To update your END. account details, first log into your END. account. Next, click the person icon and visit My Account, then go to the My Details section. You can make changes to your name, email address and password here. To change your phone...
Creating an END. account
Creating an account is quick and easy: Click the ‘My Account’ icon, it’s in the top-right corner of our website. On the app, you’ll find it in the bottom-right corner. Enter your email address. You’ll be directed to a form where you can add your...
How can I delete my account?
Your account can be deleted by managing your account settings inside the mobile app. Accounts cannot be deleted on the website directly. Alternatively you can contact a member of our Customer Service team using our messaging service in the bottom rig
Wishlists
Wishlists are back on the END. website and app. Find out how to save and share items, and what’s happened to items saved before our recent changes.
How to unsubscribe from our newsletter
You can unsubscribe from our promotional emails at any time by clicking the unsubscribe link found at the bottom of any END. or END. Launches email. This will take you to a secure page where you can opt out of future email campaigns. Once...
I can't place my order, what should I do?
If you can’t place an order due to an error message, we would recommend making sure the details you have entered are correct, this includes: The card details The billing address for the card The security code (CVV) on the back of your card. If...
I purchased a gift card but the recipient hasn't received it
If you have purchased a Gift Card but the recipient has not yet received it, then be please be aware that Gift Card purchases can usually take around 24 hours to be sent to the recipient. This is to allow further security checks on these before we...
I've encountered an error message while using the app / website.
If you're running into an error message while browsing the site, we'd recommend attempting the following:
Why am I seeing a 404 error message?
This error means some changes have been made to this product page. The error usually only lasts around an error, but we'd be happy to provide further clarification.