We aim to process returns within 5 working days of receiving them in our warehouse. Once complete, we'll email you a confirmation. Your refund will appear in your account within 5 working days, depending on your payment provider. Gift Card...

We aim to process returns within 5 working days of receiving them in our warehouse. Once complete, we&apos;ll email you a confirmation. Your refund will appear in your account within 5 working days, depending on your payment provider.&#xA0;Gift Card Payments: Refunds are automatically refunded to the original gift card. If you no longer have the gift card information, don&apos;t worry, we&apos;ll follow up with an email including the code and refund amount.&#xA0;Combination Payments: Refunds are applied to store credit first. If you&#x2019;d prefer a refund to your original payment method, please contact our Customer Service team and we&#x2019;ll be happy to help.Busy Periods: During sale periods, processing times may be slightly extended.For more details, check our Returns Terms and Conditions <a href="https://endclothing-prod.gorgias.help/en-GB/returns-terms-and-conditions-7264749?isEmbedded=true" class="fr-strong">here</a>.

Receiving a refund

Return your END. order within 30 days of delivery. UK customers can return for free with Royal Mail, and international customers can use a tracked service.

<ul><li data-list-item-id="e02e8983900362c092f857993be59c155" style="font-size: 14px;">Customers have 30 days to return orders from the date the order is delivered, for a full refund or refund to online Store Credit.</li><li data-list-item-id="eb0e08549bc120be6e9db854f1aba5971" style="font-size: 14px;">We understand that it can take some time for returns to reach us, especially if these are being sent internationally.&#xA0;</li><li data-list-item-id="e431a076c32eb238a21e8834439f2e79b" style="font-size: 14px;">The return does not need to arrive back at END HQ within the 30 day returns policy it simply needs to be in transit back to us within that time.&#xA0;</li><li data-list-item-id="e07c2e6b0ecd084e515f6a9da3e0e44b0" style="font-size: 14px;">Once it arrives back with us, our returns team should process the return within 3-7 working days and send an email confirmation once it is&#xA0;complete.</li><li data-list-item-id="e65cc320efd1612176e140b280c86b960" style="font-size: 14px;">Orders will be refunded to the original method of payment.</li><li data-list-item-id="e099479d3b333d73b889cff57624f5ab6" style="font-size: 14px;">For any refunds we advise allowing up to 3-5 working days for this to appear in their account.</li><li id="isPasted">We don&#x2019;t currently cover the cost of returns for our international customers. Therefore, you can use your local postal service to send the item back to us.</li><li>We recommend using a tracked service and keeping the tracking information handy. Don&apos;t forget to enclose a completed returns form with your order. If you don&apos;t have one, you can download it <a href="https://cdn.shopify.com/s/files/1/1011/8339/0034/files/END_Returns_Form.pdf?v=1788371240">here</a>.&#xA0;</li><li>Enclose the completed Returns form with your goods, and return to the following address: Returns Department End HQ 1 Parsons Road Washington Tyne &amp; Wear NE37 1EZ United Kingdom</li><li data-list-item-id="efc59c5d4b1160899477a5abf7781e894" style="font-size: 14px;">Here are a few additional things to keep in mind:<ul><li data-list-item-id="e27da0638dd0c01f7d361e77d5119ba63" style="font-size: 14px;">Please ensure your return is well packaged and meets all the conditions outlined in our returns guidelines, which you can find <a href="https://endclothing-prod.gorgias.help/en-GB/returns-terms-and-conditions-7264749">here.</a></li><li data-list-item-id="edfa6c7213866eade14285388061f40b2" style="font-size: 14px;">Please clearly mark &apos;Returned Items&apos;&#xA0;on the outer packaging and make sure that the &apos;Return Goods&apos; option is ticked on the customs declaration form.</li></ul></li></ul> UK customers can return their order free of charge via Royal Mail.How to return<ol dir="ltr"><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Complete your Returns Form and securely package it with your order. Don&#x2019;t have a form? Download one <a href="https://cdn.shopify.com/s/files/1/1011/8339/0034/files/END_Returns_Form.pdf?v=1788371240">here</a>.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Generate your return using the Royal Mail Return Portal: <a href="https://www.royalmail.com/track-my-return#/details/5861">https://www.royalmail.com/track-my-return/create/5861</a></li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Royal Mail will email you a QR code and a printable label. If you can&#x2019;t see the email, please check your junk or spam folder.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Choose how you&#x2019;d like to send your return, using one of the options below.</li></ol>Option 1: Drop off with a QR code (no printer needed)Show the QR code from your email at one of the following, and they&#x2019;ll print the label for you:<ul dir="ltr"><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">A Royal Mail printer-enabled Parcel Locker</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">A Parcelshop (Collect+ or Post Office)</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Your local Royal Mail Delivery Office</li></ul>Option 2: Print your label and drop it offPrint the label from your email, attach it securely to your parcel and drop it off at your nearest Post Office or Royal Mail Delivery Office.Option 3: Book a collectionBook a collection from your home <a href="https://send.royalmail.com/collect/youritems">here</a>. If you don&#x2019;t have a printer, you can request that your postie brings the label with them when they collect your parcel.Whichever option you choose, keep your receipt or tracking number until your return has been processed.Returns can take up to 5 working days to arrive back at our warehouse and 3-7 working days to be processed. We will email you once your refund is complete.Additional info:Please ensure your return meets all packaging and policy requirements found <a href="https://endclothing-prod.gorgias.help/en-GB/my-return-parcel-is-too-big-for-royal-mail-6788817" rel="noopener noreferrer" target="_blank" class="fr-strong">here</a>.

How do I return my order?

We monitor returns to prevent misuse and protect genuine customers. Our returns policy is designed to give you flexibility and a hassle-free experience. However, we monitor the number of returns associated with each account to ensure purchases are...

We monitor returns to prevent misuse and protect genuine customers.Our Returns Policy is designed to give you flexibility and a hassle-free experience. However, we monitor the number of returns associated with each account to ensure purchases are not being used for commercial or fraudulent activity.If we detect frequent or excessive returns that breach our Terms &amp; Conditions, we may take action, including declining future orders or closing your END. account.We always aim to be fair and transparent, and any action taken will be in line with protecting the integrity of our service.

Returns Fair Use Policy

Please see below our returns Terms and Conditions: You can return an order to us within 30 days of receiving it for a full refund, exchange, or credit note. All returned items must be in original, resalable condition (unworn, unwashed, complete...

Please see below our returns Terms and Conditions:<ul><li>You can return an order to us within 30 days of receiving it for a full refund, or credit note.</li><li>Exchanges are temporarily paused whilst we carry out some updates to our website and returns processes.</li><li>All returned items must be in original, resalable condition (unworn, unwashed, complete with original tags and/or packaging if applicable.)</li><li>Please note that for hygiene reasons, we are unable to accept returns of underwear.</li><li>Please make sure all returned items are well packaged so as not to be damaged in the post.</li><li>If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.</li><li>You are welcome to return your END. order in a different box. All we ask is that you make sure the parcel is securely sealed.</li><li>Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed. If you have forgotten to include your returns form, please contact our Customer Service team.</li><li>We also accept the return of sale items, please follow our normal returns procedure for these.</li><li>We are not responsible for the return shipping costs of the items.</li><li>We cannot take responsibility for items damaged or lost in the return transit. We strongly recommend using a tracked, insured postal service.</li><li>If returning an item from outside the UK, please clearly mark the package &apos;RETURNED GOODS&apos;, and ensure that the &apos;Return Goods&apos; option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.</li><li>END. is NOT responsible for any return custom charges made.</li><li>We monitor returns to prevent commercial or fraudulent activity. Frequent or repetitive returns in violation of our Fair Use Policy may result in account closure or declined future orders. You can find our Returns Fair Use Policy&#xA0;<a href="https://www.endclothing.com/pages/help-center?hcUrl=%252Fen-GB%252Freturns-fair-use-policy-7264756">here</a>.</li></ul>

Returns Terms and Conditions

If you're unable to return your parcel via Royal Mail due to its size we can help. You can contact our Customer Service team via our messaging service in the bottom right corner and we'll arrange a pick up instead. Please have the following details t

If you&apos;re unable to return your parcel via Royal Mail due to its size we can help. You can contact our Customer Service team via our messaging service in the bottom right corner and we&apos;ll arrange a pick up instead.Please have the following details to hand when you contact us:<ul><li data-list-item-id="e14deaba50bf229ae76a162e6cb558cb4" style="font-size: 14px;" id="isPasted">Your order number.</li><li data-list-item-id="e14deaba50bf229ae76a162e6cb558cb4" style="font-size: 14px;" id="isPasted">The collection address.</li><li data-list-item-id="e147492e05c1fc0d3b29dc4ea2ebddd48" style="font-size: 14px;" id="isPasted">Your contact telephone number and email address.</li><li data-list-item-id="ea59ad864e981c2004fcf3020f9bd9f7e" style="font-size: 14px;">Your preferred collection date and time (we can offer a 3-hour time slot between 9:00am&#x2013;5:00pm Monday - Friday).</li></ul>Once we have this information, we&#x2019;ll get the collection booked in and confirm the details with you.

My return parcel is too big for Royal Mail

You can return your online order at any of our END. stores in the UK. Just follow these simple steps:. Please Note:

You can return your online order at any of our END. stores in the UK. Just follow these simple steps:<ul><li style="font-size: 14px;">Bring your order and the item&#x2019;s original packaging to any store.</li><li style="font-size: 14px;">Include a completed returns form stating whether you&apos;d like a refund or exchange.</li><li style="font-size: 14px;">Once accepted by our in-store team, you&#x2019;ll receive an email confirming your return is being processed.</li><li style="font-size: 14px;">Allow 3&#x2013;4 days for your return to reach our online warehouse. Our Returns team will then take up to 5 working days to complete it.</li><li style="font-size: 14px;">Once processed, you&#x2019;ll receive a final confirmation email.</li></ul>Please Note: <ul><li style="font-size: 14px;">Store returns are UK specific</li><li style="font-size: 14px;">No postal returns to the physical stores</li><li style="font-size: 14px;">Store returns are sent to our HQ in bulk, so processing times may be slightly longer. We&#x2019;re committed to making this as smooth as possible for you.</li></ul>

Returns

Receiving a refund

How do I return my order?

Returns Fair Use Policy

Returns Terms and Conditions

My return parcel is too big for Royal Mail

Can I return my order to an END. store?