What does my order status mean?Updated 18 days ago
Your order goes through several status updates as it moves through our warehouse and during its journey to you:
Confirmed - Your order has been created and we will soon start preparing it for dispatch.
On its way - Your order has been dispatched and is in transit to you.
Out for delivery - Your order has been assigned a delivery date and time and will be with you soon.
Delivered - Your order has been delivered to your requested address.
Attempted delivery - Our courier has tried to deliver your parcel but you weren't home. If this is the first attempt, the courier will attempt delivery again. Please be aware, if our courier is not able to deliver your parcel after three attempts, your order will be returned to us and refunded.
Once your order is dispatched, we will email you with a copy of the tracking reference and link from the courier. You can follow this link for live tacking updates.
If you need any further help, you can contact our Customer Service Team via our messaging service on the bottom right or using our contact form here.