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Receiving a refundUpdated 18 days ago

We aim to process returns within 5 working days of receiving them in our warehouse. Once complete, we'll email you a confirmation. Your refund will appear in your account within 5 working days, depending on your payment provider.

 

Gift Card Payments: Refunds are automatically refunded to the original gift card. If you no longer have the gift card information, don't worry, we'll follow up with an email including the code and refund amount. 

Combination Payments: Refunds are applied to store credit first. If you’d prefer a refund to your original payment method, please contact our Customer Service team and we’ll be happy to help.

Busy Periods: During sale periods, processing times may be slightly extended.

For more details, check our Returns Terms and Conditions here.

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