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How do I track my order?Updated 15 days ago

Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking details. There are a few ways to follow your order’s progress, depending on how you prefer to shop.

From your shipping confirmation email

Your shipping confirmation email includes two ways to track your order:

  • Select "View Your Order" to see your order details, where you can track your parcel.
  • Or select the carrier tracking link to see your order’s progress on the FedEx or DPD website.

In the END. app

  1. Go to the "Orders" section of your account in the app.
  2. Select your order to see its latest status. Once it’s on its way, it will show as "Shipped".
  3. Select "Track Order", or the carrier tracking link, to follow your parcel on the FedEx or DPD website.

On the END. website

  1. Sign in to your END. account and go to the "Orders" section.
  2. Select your order to view its details.
  3. Select Track Order, or the carrier tracking link, to follow your parcel on the FedEx or DPD website. You can also select "Track order with Shop" to follow your order in the Shop app.

With the Shop app

You can track any END. order, whether you placed it on our website or in the END. app, using the Shop app.

  1. Download the Shop app from the App Store or Google Play, if you don’t already have it.
  2. Sign in using the same email address you used to place your END. order.
  3. Your END. order will appear in the Shop app automatically, showing its latest delivery status.

Please note, the Shop app is separate from the END. app, so you’ll need to download it to track your order this way.

With ENZO, our chat assistant

  1. Sign in to your END. account. If you checked out as a guest, please have your email address and order number ready.
  2. Open a chat with ENZO via the chat icon on the website/app.
  3. Ask ENZO about your order, and it will give you the latest update on its progress.

My tracking hasn’t updated

  • Tracking information can take up to 24 hours to appear after you receive your shipping confirmation email, as the carrier needs to collect and scan your parcel first.
  • If your order is travelling internationally, there may be periods where tracking doesn’t update, for example while the parcel is in transit between countries or going through customs. This is normal.
  • If your tracking hasn’t updated for 5 working days, please contact our Customer Service team with your order number and we’ll look into it for you.

I haven’t received a shipping confirmation email

Check your junk or spam folder, and search your inbox for an email from "END." If you still can’t find it, check your order in the "Orders" section of your END. account, ask ENZO, or contact our Customer Service team.

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