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What if I miss my delivery?Updated 19 days ago

If you miss your delivery, the courier will make two more attempts to deliver it.

If they still can't reach you, they will leave a card with all the information you need to pick up your parcel at the local depot. You can find the depot location by checking your tracking details via the courier website. Remember to bring a valid form of ID to collect your parcel.

You have a week to pick up your parcel. If it remains uncollected, we will refund your order once it's returned to us.

Please monitor the delivery while it is returned to our warehouse. We aim to process returns within 5 - 7 days of delivery.

You are welcome to process a new order to replace the one being returned. Please note that, if the items ordered have since gone out of stock, we are unable to reserve the returned stock towards the new order.

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