I haven't received my orderUpdated 2 months ago

If your order status shows as 'Delivered' but your parcel has not arrived, there are a few steps you can take:

Start by checking your dispatch confirmation email, which includes tracking information to help you locate your parcel.

You can also view live updates by logging into your END. account via the app or website. From there, you’ll see real-time tracking, delivery notifications and any changes to your parcel’s status.

Please note that this process may vary by country and courier.