How do I return my order?Updated 8 days ago

• Customers have 30 days to return orders from the date the order is delivered, for a full refund or refund to online Store Credit.
• We understand that it can take some time for returns to reach us, especially if these are being sent internationally. 
• The return does not need to arrive back at END HQ within the 30 day returns policy it simply needs to be in transit back to us within that time. 
• Once it arrives back with us, our returns team should process the return within 3-7 working days and send an email confirmation once it is complete.
• Orders will be refunded to the original method of payment.
• For any refunds we advise allowing up to 3-5 working days for this to appear in their account.
• We don’t currently cover the cost of returns for our international customers. Therefore, you can use your local postal service to send the item back to us.
• We recommend using a tracked service and keeping the tracking information handy. Don't forget to enclose a completed returns form with your order. If you don't have one, you can download it here. 
• Enclose the completed Returns form with your goods, and return to the following address:
  Returns Department
  End HQ
  1 Parsons Road
  Washington
  Tyne & Wear
  NE37 1EZ
  United Kingdom
• Here are a few additional things to keep in mind:
  • Please ensure your return is well packaged and meets all the conditions outlined in our returns guidelines, which you can find here.
  • Please clearly mark 'Returned Items' on the outer packaging and make sure that the 'Return Goods' option is ticked on the customs declaration form.

UK customers can return their order free of charge via Royal Mail.

How to return

1. Complete your Returns Form and securely package it with your order. Don’t have a form? Download one here.
2. Generate your return using the Royal Mail Return Portal: https://www.royalmail.com/track-my-return/create/5861
3. Royal Mail will email you a QR code and a printable label. If you can’t see the email, please check your junk or spam folder.
4. Choose how you’d like to send your return, using one of the options below.

Option 1: Drop off with a QR code (no printer needed)

Show the QR code from your email at one of the following, and they’ll print the label for you:

• A Royal Mail printer-enabled Parcel Locker
• A Parcelshop (Collect+ or Post Office)
• Your local Royal Mail Delivery Office

Option 2: Print your label and drop it off

Print the label from your email, attach it securely to your parcel and drop it off at your nearest Post Office or Royal Mail Delivery Office.

Option 3: Book a collection

Book a collection from your home here. If you don’t have a printer, you can request that your postie brings the label with them when they collect your parcel.

Whichever option you choose, keep your receipt or tracking number until your return has been processed.

Returns can take up to 5 working days to arrive back at our warehouse and 3-7 working days to be processed. We will email you once your refund is complete.

Additional info:

Please ensure your return meets all packaging and policy requirements found here.