My return parcel is too big for Royal MailUpdated 2 months ago

If you're unable to return your parcel via Royal Mail due to its size we can help. You can contact our Customer Service team via our messaging service in the bottom right corner and we'll arrange a pick up instead.

Please have the following details to hand when you contact us:

• Your order number.
• The collection address.
• Your contact telephone number and email address.
• Your preferred collection date and time (we can offer a 3-hour time slot between 9:00am–5:00pm Monday - Friday).

Once we have this information, we’ll get the collection booked in and confirm the details with you.